November 15, 2018

10 Qualities and Skills You Need to Have as a Care Assistant

By admin

Care work may be massively fulfilling and rewarding, but it can also be very challenging at times. More so than many other industries and professions, it takes a certain type of person with a very specific set of skills and attributes to do the job – and to do the job well.

While you don’t necessarily need to have previous qualifications or experience to work in homecare (though those can help), as a homecare provider, there are certain personal qualities that we look for in our case assistants – because in order to succeed in your role, you really need to be…

1. Caring

In addition to physical and medical assistance, you’ll also need to show care for the service user by interacting with and listening to them. If you have a genuine concern for the welfare of others then this job could be ideal for you.

Unfortunately, for many service users, isolation is a situation that they face daily, often with negative consequences. That’s why it’s vital that you’re caring and conscientious by nature, paying close attention to detail and ensuring that no steps are missed in delivering the best care.

2. Respectful

As a care assistant, you often have to care for people from different backgrounds, in which case you’re expected to treat any behavioural, cultural and religious difference with the utmost respect.

By treating your service users with respect you can foster the best working relationships. It’s important that you consider your service users as individuals who have their own needs and require their own privacy. In order to deliver quality care in a way that they’re comfortable with, you should set boundaries and comply with their requests – which can help to reduce unnecessary anxiety as well.

3. Friendly

Being open and approachable can help you build rapport and enhance your working relationships with your service users. Care assistants spend the majority of their working days interacting with service users, who can be withdrawn or exhibit behavioural issues, but having a friendly attitude can ensure that they feel happy and safe in your presence.

4. Flexible

Care work is a varied job: no two days are the same in the working life of a care assistant – and you are primarily required to attend to different service users in one day. That’s why you need to work with a certain degree of flexibility and be able to adapt to new situations and new people. Being flexible allows you to tailor your approach to each client and to shift with your caseload in order to provide a great service to those you care for.

5. Communicative

Being a good communicator is essential for all aspects of homecare, and that includes both speaking and listening.

As a care assistant, you’ll most likely meet individuals with a range of health issues, some of which may impair their ability to communicate effectively. That’s why it’s not enough to just be able to strike up a conversation, you should also be able to listen and respond in an appropriate manner. This applies to communicating with your colleagues too; it’s just as important to coordinate with other care assistants regarding client details and preferences.

6. Reliable

Reliability is absolutely crucial for care assistants, for the simple reason that those receiving care depend on your support in undertaking everyday tasks. For many vulnerable individuals, care assistants are their lifelines. The people who need homecare and their loved ones will want to know that you’re reliable and responsibility, and that they can trust you to show up punctually and carry out your tasks to the best of your ability.

7. Sensitive

As you’ll be working with individuals from all walks of life – each with their own health issue – the chances are you’ll come across many service users who want to talk about their experiences. Being sensitive gives you the understanding to listen to and know your service user’s needs and wants, which in turn builds trust. Trust is the foundation of any relationship between a care assistant and their service user.

8. Empathetic

To take on any role in homecare, you need to have empathy for the experiences of your service users and their families; you need to be able to feel compassion and provide comfort and care through understanding their feelings.

Being able to understand the issues facing your service user is essential for being a good care worker. After all, you can only carry out your best work once you truly put yourself in your service user’s shoes and see the world from their perspective.

9. Confident

Working in homecare means that you spend a lot of time on your own with service users and travelling between their homes, which requires a lot of confidence in your own ability to work alone and take initiatives where necessary.

Confidence goes a long way in building trust too: as a care assistant, you should be confident in your work so that your service user can take comfort in knowing that they’re looked after by someone who knows what they’re doing.

10. Eager to Learn

Contrary to popular belief, you don’t need to have existing qualifications or previous experience to become a care assistant. Many homecare provider, including CRG Homecare, deliver full training to those who possess the skills and qualities that make a great care assistant. The only other thing you need is your willingness to learn, and you’re all set for a career in homecare!

If you think you have what we look for in a care worker, take a look at our careers page for more information on how you can apply.


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