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Matters

As part of CRG Homecare’s Quality Initiative, we have launched “The Matters” initiatives. These form part of our Continuous Improvement Strategy and helps drive quality throughout the company. The Matters includes initiatives for improving training, personal development, safety, medication, quality and recruitment.  Find out more about below.

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Matters

As part of CRG Homecare’s Quality Initiative, we have launched “The Matters” initiatives. These form part of our Continuous Improvement Strategy and helps drive quality throughout the company. The Matters includes initiatives for improving training, personal development, safety, medication, quality and recruitment.  Find out more about below.

Quality Matters

Quality Matters is pivotal to the quality improvements regionally. The internal Quality Assurance Team works closely with branch teams across each region to ensure improvements can be shared and that learning can be taken from initiatives being implemented.

Safety Matters

CRG Homecare’s Quality Assurance team regularly audits the services we provide. The team assesses, monitors and mitigates any risks identified that relate to the health, safety and welfare of service users and others who may be at risk. The team identifies themes from these audits and then communicates this across the workforce usually via working groups. 

Medication Matters

Our Medication Matters working group evaluates our medication processes and procedures to ensure we are providing a safe and effective service. The working group evaluates the results and themes from internal audits and reviews current documentation to ensure we improve the service.   

Recruitment Matters

At CRG Homecare, we are passionate about encouraging individuals to start a rewarding career in care. 

Our Recruitment Matters initiative encourages our branches to promote vacancies within in the local area and attract individuals who will uphold our company values and provide a safe service.

We have a robust recruitment process to ensure that we recruit the best individuals to deliver high quality, individualised, person-centred care. As part of the process the candidate must complete an interview, online & classroom training modules and  an induction & shadowing programme.

Listening Matters

A steering group made up of service users and staff has been set up to ensure that we actively seek the views of the people who use our service, so we can make improvements. 

We listen and learn from the feedback we receive and use is to engage staff to continuously improve the services we provide.

Training Matters

We provide comprehensive training and support to our workforce. We offer a range of programmes to build skills and confidence for improvement and innovation including:

  • Managers Induction Programmes
  • Care Coordinator Programmes
  • Medication Champions
  • Vocational Workforce Development Programmes
  • Leadership Programmes

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