Quality Matters is pivotal to the quality improvements regionally. The internal Quality Assurance Team works closely with branch teams across each region to ensure improvements can be shared and that learning can be taken from initiatives being implemented.
CRG Homecare’s Quality Assurance team regularly audits the services we provide. The team assesses, monitors and mitigates any risks identified that relate to the health, safety and welfare of service users and others who may be at risk. The team identifies themes from these audits and then communicates this across the workforce usually via working groups.
Our Medication Matters working group evaluates our medication processes and procedures to ensure we are providing a safe and effective service. The working group evaluates the results and themes from internal audits and reviews current documentation to ensure we improve the service.
At CRG Homecare, we are passionate about encouraging individuals to start a rewarding career in care.
Our Recruitment Matters initiative encourages our branches to promote vacancies within in the local area and attract individuals who will uphold our company values and provide a safe service.
We have a robust recruitment process to ensure that we recruit the best individuals to deliver high quality, individualised, person-centred care. As part of the process the candidate must complete an interview, online & classroom training modules and an induction & shadowing programme.
A steering group made up of service users and staff has been set up to ensure that we actively seek the views of the people who use our service, so we can make improvements.
We listen and learn from the feedback we receive and use is to engage staff to continuously improve the services we provide.
We provide comprehensive training and support to our workforce. We offer a range of programmes to build skills and confidence for improvement and innovation including: