As part of our commitment to providing high-quality care, we have an independent Quality Assurance Team that audits our branches to ensure they provide a safe and effective service.
It is the responsibility of our Quality Assurance Team to promote our Continuous Improvement Strategy, Quality Matters. This sets out our commitment to encouraging learning and providing a supportive environment where staff can thrive in leading quality improvement across all our services.
Delivering high-quality care means protecting people from harm (safe care), providing treatment and support that works (effective care) and making sure our service users have a good experience (personal care), each and every time they interact with us.
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