July 27, 2020

CRG Homecare reflects on what dignity means in the care sector

By Hannah West

At CRG Homecare, dignity is at the heart of everything we do. Our service users are treated as individuals and are given choice and control – but what does dignity actually mean?

We posed this – what does dignity in care mean to you? – to our care teams, and here are their responses.

Alan, Administrator at CRG Homecare:

“Dignity is about being understanding. Some people don’t understand why they need care – they get frustrated and they have to accept they need support. From another point of view, people need to understand why someone needs support and why they need help to retain their independence.”

Emily, Care Coordinator at CRG Homecare:

“For me, dignity is about making sure our customers are comfortable, content and happy. We monitor this on an ongoing basis to make sure they get the care they deserve.”

Rosie, Quality Assurance Officer at CRG Homecare:

“It’s a privilege to be part of people’s lives and I am proud to work in care. You have to put yourself in someone else’s shoes. We provide person-centred care and create care plans that are built around the individual.

“We make sure our customers’ dignity is at the forefront of everything we do, and we ask ourselves – how would you want your mum, dad or grandparents to be cared for? How would you like to be cared for?”

Sandra, Care Coordinator at CRG Homecare:

“You build relationships with your customers, and they become like a member of your family.”

Although the definitions vary, fundamentally dignity is the right of an individual to be valued and respected – something that is particularly important for those working in the care sector.

Dianne Underwood, Director of Quality and Care at CRG Homecare, offers her thoughts on how dignity in care can be achieved and the fundamental attributes one should aspire to uphold.

Being respectful

Respect is imperative when it comes to creating a culture of dignity in care. The morals and beliefs of our customers should always be followed and respected. Everyone is different and should be treated as such – there’s no ‘one-size-fits-all’ in care, so communication is key.

Customers should always be involved in decisions related to their care, as making changes without consulting them can make them feel dehumanised and undervalued. They will appreciate being consulted about any changes to their care, whether it be medication or new staff – they need to know that their opinion is respected and understood.

Addressing the individual

It might not be something that many people consider, but properly addressing individuals is important for promoting dignity. A name is vital to someone’s identity, so making an assumption about which title or name a person would prefer to be identified by can harmful.

Respecting personal space and possessions

A customer’s home is their sanctuary, so having strangers come into that space can initially be a very daunting prospect for them. Therefore, it is important to speak with them to understand their expectations of their care team and discuss how this can be achieved. Establishing boundaries is essential too as it makes people feel respected and instils a sense of trust.

At CRG Homecare, we expect all our teams to be committed to treating our customers with dignity and respect. If our customers believe their dignity is compromised, we encourage them to have the courage to speak up and speak out. Communication is vital to ensure our customers receive the high-quality care and their choices and beliefs are competently communicated to our compassionate care teams.

Maintaining personal dignity and treating people with respect are two of the biggest challenges that the care industry faces today. All individuals are entitled to it – no matter their age, gender, skin colour or disability – and care workers should always strive to keep this in mind each and every day.

To find out more about our services, visit: https://crg.uk.com/homecare/what-we-do/


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